Play Smart, Stay In Control
with 13tbaje

Section 01

Our Commitment to Responsible Gaming

At 13tbaje, responsible gaming is not an afterthought — it is a foundational principle built into every layer of the platform. We believe that betting and casino entertainment should be exactly that: entertainment. When gambling stops being fun and begins to cause financial, emotional, or social harm, it ceases to be a game. Our platform is designed to give every player in Bangladesh the tools, information, and support needed to keep their gaming experience positive and within healthy boundaries.

13tbaje maintains a firm commitment to the following core principles: providing only a fair, transparent, and secure gaming environment; preventing underage access through robust identity verification; offering practical self-management tools at no cost to the player; training our support staff to recognise and respond to signs of problem gambling; and partnering with players who reach out for help rather than penalising them for doing so.

We understand that players in Bangladesh come from diverse financial backgrounds. Whether you are placing a ৳200 bet on a BPL cricket match or enjoying a live casino session with Evolution Gaming, 13tbaje's responsible gaming framework applies equally to all users. There is no minimum threshold of spending at which our duty of care begins — it applies from the moment you register your account.

Section 02

18+ Age Policy

13tbaje strictly prohibits access to, or use of, any gambling service on the platform by any individual under the age of 18. This policy applies to all products and services offered through 13tbaje.net — including sports betting on cricket BPL and T20 World Cup markets, live casino games, slots, fishing games, and all promotional offers. There are absolutely no exceptions to this rule.

All new account registrations on 13tbaje require submission of a valid National Identity Card (NID) or other government-issued identity document. Our KYC (Know Your Customer) team verifies every submitted document to confirm that the account holder meets the minimum age requirement of 18 years before any deposits or real-money gameplay are permitted. Accounts where age verification cannot be confirmed are suspended immediately pending further review.

• Age verification is mandatory at registration — accounts are limited to practice mode until KYC is approved.
• If 13tbaje suspects that a minor has accessed the platform, the account is immediately frozen and the matter is escalated to our compliance team.
• We strongly encourage parents and guardians in Bangladesh to use internet filtering software on shared household devices to prevent minors from accessing gambling websites.
• Any winnings accrued by an underage user will be forfeited, and any deposits made will be returned to the original payment source (bKash, Nagad, bank account, etc.) following identity investigation.

Section 03

Recognising Problem Gambling

Problem gambling can develop gradually, and it is not always easy for the person affected to recognise the warning signs in their own behaviour. 13tbaje wants every player to be informed about the indicators that suggest gambling may be moving from recreation into a harmful pattern. If you identify with any of the following signs, we strongly encourage you to use our self-management tools or contact our support team immediately.

If you answered "yes" to two or more of the situations described above, we encourage you to take a break from the platform and consider using 13tbaje's self-exclusion tool. You can also use the self-assessment questionnaire further down this page to evaluate your gambling habits more thoroughly.

Section 04

Deposit Limits

One of the most effective responsible gaming tools available to 13tbaje players is the ability to set personalised deposit limits on your account. Deposit limits cap how much money you can add to your 13tbaje wallet within a defined time window, giving you firm control over your gambling budget before a session begins — rather than trying to exercise restraint in the moment.

13tbaje offers deposit limits across three time horizons. All limits are expressed in Bangladeshi Taka (BDT) and apply to all payment channels including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer.

Decreasing an existing deposit limit takes effect immediately — a reduction you request today is enforced from the moment our support team confirms it. Increasing a limit, or removing one entirely, is subject to a mandatory cooling-off period equal to the limit's time window. This asymmetric design ensures that decisions made in the heat of a losing session cannot immediately unlock higher spending capacity.

To set or modify your deposit limit, log in to your 13tbaje account and navigate to Account Settings, or contact our support team at [email protected] with the subject line "Deposit Limit Request". All limit changes are confirmed by email to your registered address.

Section 05

Self-Exclusion Tools

Self-exclusion is the most comprehensive responsible gaming tool available on 13tbaje. When you self-exclude, your account is immediately suspended and you are prevented from logging in, placing bets, making deposits, or accessing any gambling content on the platform for the duration of your chosen exclusion period. All pending withdrawals at the time of exclusion are processed normally.

Self-exclusion periods available on 13tbaje are structured as follows:

To initiate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Your account will be suspended within one hour of your request being received during our operating hours (09:00–22:00 BST, Monday to Sunday). Outside of these hours, the request is queued and actioned at the start of the next business shift — typically within a maximum of 12 hours.

During a self-exclusion period, 13tbaje will not send you any marketing communications, promotional emails, or bonus offers. If you receive any such communication during your exclusion period, please notify us immediately so we can investigate and correct the issue.

Section 06

Time-Out Feature

For players who need a shorter break from gambling without committing to a full self-exclusion, 13tbaje offers a Time-Out feature. A time-out temporarily suspends your account for a chosen period, during which you cannot log in, deposit, or place bets. Unlike self-exclusion, a time-out has a defined end date after which your account automatically becomes accessible again — no reactivation request is needed.

• 24-Hour Time-Out: A single day away from the platform. Useful after a frustrating session when you want to prevent impulsive follow-up betting.
• 7-Day Time-Out: A full week's break. A good option when you notice that gambling is taking up more mental space than it should.
• 30-Day Time-Out: A month away from the platform. Recommended when you want to take stock of your gambling habits without the permanence of self-exclusion.
• Custom Duration: You may also request a custom time-out duration (e.g., 3 days, 14 days, 45 days) by contacting support. We will accommodate any reasonable request.

Time-out requests are actioned immediately upon submission. To request a time-out, contact [email protected] or use the Account Settings section of your 13tbaje profile. All time-out activations are confirmed by email. During a time-out, your account balance is preserved and any pending withdrawal requests continue to be processed normally.

Section 07

Support Resources

If you believe that gambling is negatively affecting your life, your family, or your finances, please reach out for help. 13tbaje's support team is trained to assist players who are experiencing difficulties with their gambling behaviour, and we will connect you with the right tools and resources without judgement.

In addition to 13tbaje's own responsible gaming tools, we encourage players across Bangladesh to seek support from qualified professionals and organisations who specialise in gambling-related harm. Speaking to someone who understands problem gambling can make a significant difference — recovery is always possible.

• Contact our responsible gaming team directly at [email protected] — use the subject line "Responsible Gaming Support" for priority handling.
• Our support team is available every day from 09:00 to 22:00 Bangladesh Standard Time (BST, UTC+6). Messages received outside these hours will be answered at the start of the next operating shift.
• Speak to a mental health professional or counsellor. Many hospitals in Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna offer confidential counselling services for behavioural and financial stress.
• Talk to a trusted family member or close friend. Sharing your concerns with someone you trust is often the first and most important step toward regaining control.
• The National Mental Health Institute (NIMH) in Dhaka provides services for behavioural health concerns, including gambling-related issues, through the Bangladesh national health system.

Section 08

Safer Gambling Tips

The following practical guidelines can help you maintain a healthy relationship with gambling on 13tbaje. These are not restrictions — they are habits that experienced, responsible players use to keep gambling enjoyable over the long term.

• Set a gambling budget before every session and treat it as a fixed entertainment cost — not money you expect to get back. Only gamble with funds you can comfortably afford to lose.
• Set a time limit for each session and stop when it is reached, regardless of whether you are winning or losing. Use your device's built-in screen time tools to enforce this if needed.
• Never chase losses. The impulse to win back lost money is one of the most dangerous patterns in gambling. If you have hit your session budget, close the platform.
• Take regular breaks during longer sessions. Step away from the screen, drink water, and check in with yourself — are you still enjoying the experience, or just going through the motions?
• Keep a simple record of your deposits and withdrawals each month. Seeing the actual numbers in writing is one of the most effective reality checks available to any gambler.
• Gamble for entertainment, not to make money. 13tbaje offers games from world-class providers like Pragmatic Play, NetEnt, Microgaming, and Spribe — enjoy them as the entertainment products they are.
• Do not gamble when you are emotionally distressed, tired, under the influence of alcohol, or under significant financial pressure. These conditions impair decision-making and increase the risk of harmful play.
• Celebrate wins modestly. A lucky BPL cricket accumulator or a slots jackpot is great fun — but treat it as a bonus, not a sign that your strategy is working or that a winning streak will continue.